Me_2017

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Welcome to my blog. I blog about my community, my passion, work, food, travel. I hope you enjoy the posts. Let me know if you do.

When courtesy is a sign of weakness

I was taught that that well-brought up girls were always polite. Yet society today only notices you when you throw a tantrum.

As anyone who knows me or has contact with me will know that Du has now fallen from grace. A situation that could so well have been avoided. We were round and round in circles just to try and get some answers yet Du's customer service call centre is not trained to deal or provide the responses. They are taught to 'handle' the calls. This is not just true of Du, its true of all call centres.

I DON'T WANT TO BE 'HANDLED'; I WANT ANSWERS!

I mean each of these guys are customers elsewhere. Isn't that what they want from their customer service? Its not rocket science. My admin manager has the patience of a saint. He has been asking the same clarification and the same question for more than 10 days, while juggling the production and logistics of two events (with some help), the lovely delays and incompetence of the administration at TECOM (that's another story) and their excuses, and his other administrative duties.

What resolved the problem (and it is somewhat resolved) is an email to the top of the food chain that gets noticed. Now, we get complaints to ask us why we had to go to the top guy because they're all quaking.

BECAUSE YOU IGNORED US WHEN WE WERE POLITE! That's why.

So here's what I would suggest guys - if you don't want people to make fun of you. Give us the customer service you keep promising and don't treat us like morons - we want solutions. I know there are people out there that just whinge because they can, but I just wanted it to get done.

Otherwise - I'm throwing another tantrum.

Posted via email from mitauae's posterous

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