Tweets are just not enough sometimes. I only resort to Twitter when I have exhausted all other avenues. It is exhausting talking to your customer service. They are very pleasant and I get a lot of platitudes. They have been trained to say my name over and over again, but the end result is frustration. Because they are not empowered to get anything done.
My complaint today has two elements. Let us first start with the records. I mainly use my work mobile and the main contact for this is my brother who doubles as admin. But my mobile number is the contact in my account for my home number and I double checked this in my account profile in du Selfcare. So why my brother's mobile is the main contact for my home account is anyone's guess. I was told that my mobile is the secondary contact - I have no idea why. That irritated me. And the fact that I need to jump through hoops to get this sorted (and hope that the records will be updated) is doubly irritating.
I have lodged a complaint (two days in a row I might add) about the Internet service at home that has gone from erratic to zilch in the last two days. I was asked yesterday to do a hard reset. Which I did. It worked for a few hoursand I woke up this morning to zero Internet again. I lodged a complaint as soon as I got into work and mentioned that I was at work now but do your call centre take proper notes and pass on a detailed brief? No. So I have to be disturbed in the middle of a busy working day to be asked to repeat all that information once again.
It is bad enough that I have no choice of ISPs in the area I live in. I am very clear in what I want: the service I am being charged for and that I pay for quite promptly. Please keep your promises and deliver on these services. Promptly. Or give me a meter so I can pay ONLY for the service you deliver.