Want to make a huge difference in someones life? Here are things you should say every day to your employees, colleagues, family members, friends, and everyone you care about:
"Heres what I'm thinking"
You're in charge, but that doesn't mean you're smarter, savvier, or more insightful than everyone else. Back up your statements and decisions. Give reasons. Justify with logic, not with position or authority.Though taking the time to explain your decisions opens those decisions up to discussion or criticism, it also opens up your decisions to improvement.Authority can make you "right," but collaboration makes everyone right--and makes everyone pull together.
"I was wrong"
I once came up with what I thought was an awesome plan to improve overall productivity by moving a crew to a different shift on an open production line. The inconvenience to the crew was considerable, but the payoff seemed worth it. On paper, it was perfect.In practice, it wasn't.
So, a few weeks later, I met with the crew and said, "I know you didn't think this would work, and you were right. I was wrong. Lets move you back to your original shift."
I felt terrible. I felt stupid. I was sure I'd lost any respect they had for me. It turns out I was wrong about that, too. Later one employee said, "I didn't really know you, but the fact you were willing to admit you were wrong told me everything I needed to know."When you're wrong, say you're wrong. You won't lose respect--you'll gain it.
For the complete list, read the full post on Inc.com.